Hotel Marroad Hakone

While the hotel may not seem like much from outside appearances, it is so much more than it seems. Really appreciated the great service - everyone was so kind and polite and nice. I felt personally welcomed and they made an effort to remember my name and welcome me daily. Despite their limited English, they really tried their best. The van pickups from the station were prompt and easy to get. On the last day, they even took a detour to drop me off in front of the station so I would not have to drag my luggage far. On that note, I would not recommend walking from Gora station but if the cable car is operating the walk from koen-kami is quite manageable. Room was clean and spacious. Would have been good to have a desk but I was happy to have a comfortable sofa and large bed. Rooms seemed recently renovated and well equipped. Breakfast was limited - it was a set with eggs/sausage/breads/salad and free flow coffee/tea/soup but the food was all good quality. Was especially blessed to have a free-flow promotion during my time there - they really mean free flow and they leave the bar open to mix any drink you’d like pretty much. Pretty good value for money! (I paid about 45000 yen for 2 nights for one)

The staff were very helpful. We arrived after check-in time due to train delays, but it wasn't a problem. The shuttle was very useful.

The food was excellent!! The waitresses were very friendly and tried hard to introduce me all their dishes and ingredients despite the language barrier. The room we booked was very clean and new. The onsen experience was also very pleasant. Overall I highly recommend this place.

The baths were absolutely amazing, clean with a great view.

It is an older hotel and has a really nice retro vibe. The staff were really lovely and I felt welcome as soon as I stepped into the lobby. The view is wonderful and the onsen water will rejuvenate you.